Guarantee and Repairs

Last updated: 7 November 2026 · Lees deze pagina in het Nederlands

As a consumer you have the legal guarantee on all our products: a product must do what you may reasonably expect of it. This page explains how to report a defect, what you can expect from us and how to send a product in safely. The rules are in Article 12 of our Terms and Conditions; for business customers Articles 22 and 23 apply, see the bottom of this page. This is a translation; if the English and the Dutch text differ, the Dutch text prevails.

1. Reporting a defect

Report a defect as soon as possible, and in any case within two months of discovering it, to help@azothgaming.nl. Include your order number, a clear description of the problem and, if possible, photos or a video. You may write in English.
Sometimes a problem can be solved remotely, for example with a setting or an update. We will then help you with that, so that you do not have to send the product in.
If the product has to come to us, we send you instructions and a free return label. The shipping costs for repair or replacement are ours. Please do not send a defective product without this label.
Always back up your data before sending a product in. A repair may require resetting your system to factory settings, which erases data.

2. Your rights if a product is defective

Repair or replacement, your choice. You choose whether we repair or replace the product. We can only refuse your choice if it is impossible or, compared with the other option, would cost disproportionately more. Repair and replacement are free of charge for you.
Price reduction or termination. If repair or replacement fails, if we rightly refuse it, if it is not done within a reasonable period, or if the same defect returns after repair, you are entitled to a price reduction in proportion to the defect. If the defect is not minor, you can also terminate the purchase: you send the product back and get the purchase price refunded.
The first year. If a defect appears within one year of delivery, the law presumes that it already existed at delivery. If we believe the defect was caused by incorrect use, it is up to us to prove that, not up to you.
Manufacturer’s guarantee. A guarantee from the manufacturer or importer applies in addition to your legal rights and does not limit them. You can also register a product directly with the manufacturer if you prefer.

3. Inspection and repair time

Once we have received the product, our technical department or the manufacturer’s repair service inspects it.
Inspection and repair take 14 to 30 working days on average, depending on the defect and the availability of parts. We keep you informed in the meantime.
If it takes longer than is reasonable, you can choose a price reduction or termination, as described under 2.

4. If it is not a defect

Damage caused by improper or incorrect use, dropping, moisture, your own repairs or modifications, overclocking beyond the manufacturer’s specifications, or normal wear and tear is not a defect (Article 12(4) of the Terms and Conditions).
If the inspection shows that the problem has such a cause, we tell you, with an explanation and photos where possible. We do not charge for the inspection.
If you still want us to repair the product, you first receive a quote. We only start once you have approved it. If you do not accept it, we return the product to you unrepaired. The shipping costs for that are yours; we state the amount in advance, together with the quote.

5. Sending a product in safely

Use the shipping box in which we delivered the item. Preferably send a monitor, computer case or complete PC in its original packaging, packed the way you received it. If you no longer have that packaging, contact us and we will advise you on suitable packaging.
The product must not be able to move inside the box and must be well protected against shocks and knocks.
Stick the return label clearly and firmly on the outside of the shipping box.
Take photos of the product and of the packaging before you send it.

Complete PC with a graphics card

A heavy graphics card, such as an NVIDIA GeForce RTX 5070 or a comparable model, can damage itself and the motherboard during transport. Always use the internal transport foam that came with the PC, so that the graphics card is firmly supported and cannot move.
If the internal transport foam is no longer there, remove the graphics card and pack it separately, preferably in the card’s original box with enough protective material. This video on removing a graphics card shows how. Send the graphics card to us together with the PC.
Never use loose PU foam, expanding foam or any other material that can damage or contaminate components.

Handing in in person

If you want to avoid the risk of shipping, you can also hand in your product or complete PC in person at our address in Amsterdam, Keienbergweg 47. Let us know in advance via help@azothgaming.nl, so that we can register the product straight away when it arrives.

Damage while sending a product in

If a product arrives damaged, we look into what happened together with the carrier. We can only charge you for damage that is clearly caused by insufficient or unsuitable packaging, for example a heavy graphics card without support. We tell you in advance, with photos. Your own photos from before shipping then help to show how the product was packed.

Tip: keep the original packaging, especially during the first years after purchase. You will then have it to hand if a product has to be sent in for repair or return.

6. Business customers

For business customers Articles 22 and 23 of the Terms and Conditions apply. Report visible defects within 2 working days of delivery and hidden defects within 8 days of discovering them, to help@azothgaming.nl and with photos.
Products carry the guarantee of the manufacturer or importer, of at least 24 months, unless the product page states a different period.
If a defect is covered by the guarantee, we choose whether to repair the product, replace it or credit the purchase price. We reimburse your shipping costs to us up to € 19 and return the repaired or replaced product free of charge.
If there turns out to be no defect covered by the guarantee, we may charge the costs of investigation and shipping.