Returns and Refunds

Last updated: 7 November 2026 · Lees deze pagina in het Nederlands

This page explains how to withdraw from an order and send it back, when you get your money back, and what to do if a product is defective or damaged. The full rules are in our Terms and Conditions: articles 8 and 12 to 16 for consumers, articles 22 to 24 for business customers. This is a translation; if the English and the Dutch text differ, the Dutch text prevails.

14-day cooling-off period

As a consumer you can withdraw from your purchase within 14 days without giving a reason. This does not apply to the products listed under No right of withdrawal below.

The cooling-off period starts on the day after you, or someone you have designated (not the carrier), received the product. If the products of one order are delivered separately, it starts on the day after you received the last product.

How to withdraw

Tell us within the cooling-off period that you are withdrawing. You can do this in three ways:

With the Herroep je aankoop (withdraw your purchase) button at www.azothgaming.nl/mijn-account/bestelling-herroepen/. You do not need an account: you enter your order number and the e-mail address of your order, and you receive a confirmation by e-mail straight away.
With the model withdrawal form (in Dutch), by e-mail to help@azothgaming.nl.
With any other clear message to help@azothgaming.nl, stating your order number. You may write in English.

It is enough to send your message before the cooling-off period ends. Keep the confirmation: you must be able to show that you withdrew in time.

Sending the product back

Send the product back within 14 days of your withdrawal to: Beta Computer B.V. (Azoth Gaming), Keienbergweg 47, 1101 EX Amsterdam, the Netherlands.
Send the product back complete, with all accessories, manuals and included parts, and if possible in its original packaging.
Pack it securely and preferably put the product box inside an extra shipping box. Do not stick labels or tape on the product box itself.
Write your order number on the parcel or enclose a copy of your invoice or order confirmation, so that we can process your return quickly.
The cost of sending the product back is yours. We do not accept parcels with insufficient postage or sent cash on delivery.
The return parcel is at your risk until we have received it. Send it insured and with track & trace, and keep the proof of shipment.
You can also hand the product in at our address in Amsterdam. Let us know in advance via help@azothgaming.nl, so that we can register it straight away.

Unpacking and trying out

During the cooling-off period you may unpack and inspect the product as you would in a shop. Opening the packaging alone does not cost you your right of withdrawal, except for the sealed products under No right of withdrawal. If you go further, for example by using the product for longer, registering it or damaging it, we may charge you for the reduction in value.

Refund

Within 14 days of your notice of withdrawal we refund all payments, including the standard delivery costs of your order. If you chose a more expensive delivery method than the cheapest standard delivery, we do not refund the extra cost.
We may wait to refund until we have received the product or until you have shown that you sent it back, whichever is earlier.
We refund using the same payment method you used, unless you agree to another method. Any reduction in value is deducted from the amount we refund.
For payments by credit card or in instalments, your bank or payment provider determines how soon the amount becomes visible. If you have received nothing after 14 days, please contact us.

No right of withdrawal

You have no right of withdrawal for the following products (article 15 of the Terms and Conditions):

Custom-built systems. We build every custom system by hand after your order, to the configuration you choose: we take the components out of their packaging, assemble them, cut, fit and bundle the cables, apply thermal paste, and install and test the system. After that the components can no longer be sold as new. Separate products in the same order that are not built into the system can still be withdrawn.
Sealed products for hygiene reasons, such as headsets and earbuds, if the seal was broken after delivery.
Sealed software, such as Windows licences and software in sealed packaging, if the seal was broken after delivery.
Digital content without a physical carrier, once delivery has started with your express consent.

These products must of course still work as you may expect. If one is defective, read on below.

Defective, wrong or missing product

Defective. As a consumer you are entitled to a product that works as you may expect (article 12 of the Terms and Conditions). Report a defect as soon as possible, and in any case within two months of discovering it, to help@azothgaming.nl, with your order number, a description and photos if possible.
Shipping costs for a defect. We send you a free return label. As a consumer you pay no shipping costs for repair or replacement. Please do not send a defective product without this label; wait for our instructions.
Wrong or missing product. If we delivered the wrong product or something is missing, let us know as soon as possible. We send you a free return label and make sure you get the right product.
How we handle a repair or replacement, and how to pack a computer safely, is described on the page Guarantee and Repairs. Always back up your data before sending a product in.

Damaged on arrival

If the box is visibly damaged on delivery, have the carrier record the damage before you sign, or refuse the parcel. Take photos of the box, the packaging and the product, keep all packaging material and report the damage within 48 hours to help@azothgaming.nl. If you only discover the damage later, report it as soon as you discover it. The full steps are in article 8 of the Terms and Conditions.

Business customers

As a business customer you have no right of withdrawal.
A product that is in order can only be returned with our prior written consent. It must then be unused, undamaged and in its original, unopened packaging. Shipping costs are yours and we may retain 15% of the purchase price as a handling fee. We do not take back custom-built systems, except for a defect covered by the guarantee.
For a defect, articles 22 and 23 of the Terms and Conditions apply. If the defect is covered by the guarantee, we reimburse your shipping costs to us up to € 19 and return the repaired or replaced product free of charge. If there turns out to be no defect covered by the guarantee, we may charge the costs of investigation and shipping.