Terms and Conditions

Last updated: 5 November 2026 · Lees deze voorwaarden in het Nederlands

These terms and conditions apply to all orders placed with Azoth Gaming via www.azothgaming.nl. Part A applies to all customers, Part B only to consumers and Part C only to business customers. With your order you also receive these terms as a PDF attached to the confirmation e-mail, so that you can keep them. This is a translation; if the English and the Dutch text differ, the Dutch text prevails.

Part A – For all customers

Article 1 – Who we are

Azoth Gaming is a trade name of Beta Computer B.V.

• Address: Keienbergweg 47, 1101 EX Amsterdam, the Netherlands
• Chamber of Commerce (KvK) number: 90497767
• VAT number: NL865336714B01
• E-mail: help@azothgaming.nl
• Telephone: +31 85 066 28 97

Article 2 – Definitions

• We / us: Beta Computer B.V., trading as Azoth Gaming.
• Customer / you: the person who orders from us.
• Consumer: a customer who is a natural person and is not acting for purposes related to their trade, business or profession.
• Business customer: a customer acting for purposes related to their trade, business or profession, for example by ordering in the name of a company or with a Chamber of Commerce or VAT number.
• Custom system: a computer system that, after your order, we put together specially for you and build by hand according to the configuration you have chosen.
• Digital content: data supplied in digital form without a physical medium, such as software, games or licence codes.
• Withdrawal period: the period within which a consumer can withdraw from the contract.
• Days: calendar days.

Article 3 – Applicability

1. These terms apply to every offer we make and to every contract you conclude with us via our website.
2. General terms or purchasing terms of the customer do not apply; we expressly reject them.
3. If a provision of these terms is void or is annulled, the other provisions continue to apply.
4. These terms are available in Dutch and English. If the Dutch and the English text differ, the Dutch text prevails.

Article 4 – Offer and product information

1. We describe our products as completely and accurately as possible. Images show the product; colours and small details may differ.
2. Obvious mistakes or errors in the offer, such as a clearly wrong price, do not bind us. We will let you know as soon as possible; you can then cancel the order free of charge.
3. Our offer is valid while stocks last. If a product turns out to be unavailable after your order, we will let you know as soon as possible and refund what you paid for that product within 14 days.
4. If a component of a custom system is not available (in time), we may replace it with an equivalent or better component. If the difference is noticeable, for example a different brand or a different appearance, we will ask for your permission first. If you do not give it, you can cancel the order free of charge.

Article 5 – Ordering and conclusion of the contract

1. The contract is concluded as soon as you place your order with the “Bestellen en betalen” (order and pay) button. We confirm receipt of your order by e-mail straight away.
2. If you do not complete the payment, we may cancel the order.
3. Within the limits of the law, we may refuse an order or attach conditions to it if there is a good reason, for example a suspicion of fraud or incorrect details. We will let you know within 3 working days of the order and refund any amount paid within 14 days.

Article 6 – Prices and payment

1. Prices are in euros and include VAT. You see shipping costs and any other costs before you place the order.
2. The price you see when you order is the price you pay. Price changes after your order do not apply to that order.
3. You pay with one of the payment methods offered at checkout. We ship your order after the payment has been received by us or confirmed by the payment provider.

Article 7 – Delivery

1. We deliver in the Netherlands, Belgium, Germany, France and Luxembourg. In the Netherlands PostNL delivers, in the other countries DHL.
2. We deliver to the address you give when ordering. Please check this address carefully; extra costs caused by an incorrect address are for your account.
3. Delivery times on the website are an indication. We deliver within 30 days of the order at the latest, unless a longer delivery time has been agreed. If we cannot, we will let you know and you can cancel the order free of charge; we then refund you within 14 days. For business customers, Article 21 applies.
4. The risk of loss of or damage to the product stays with us until the product has been delivered to you or to someone you have designated for that purpose.

Article 8 – Inspection on delivery and transport damage

1. Inspect the shipment immediately on delivery, if possible in the presence of the courier.
2. Is the box visibly damaged, for example dented, torn, wet or re-taped? Have the courier record the damage in a damage report or a note with the delivery scan before you sign for receipt. You may also refuse the shipment.
3. Take photos of the outer box, the packaging and the product, and keep all packaging material until the damage has been settled.
4. Report transport damage within 48 hours of delivery to help@azothgaming.nl, with your order number and the photos. If you only discover the damage later, for example when starting up, report it as soon as you discover it.
5. The courier’s damage report is the most important evidence that the damage occurred in transit. We need it to claim the damage from the carrier and to send you a new or repaired product quickly. If there is no damage report or you do not report the damage in time, handling takes longer and we will ask you for additional information to establish how the damage occurred.
6. Damage that occurs after delivery, for example while unpacking, moving, installing or using the product, is for your account.

Article 9 – Complaints

1. You can send complaints to help@azothgaming.nl. Include your order number, a clear description and, where possible, photos.
2. We confirm receipt within 14 days and answer your complaint in substance within 30 days of receipt. If we need more time, we will let you know within those 30 days, with the reason and the period within which you will receive an answer.
3. If we cannot resolve it together, you can submit the dispute to the court in accordance with Article 18 (consumers) or Article 27 (business customers).

Article 10 – Personal data

We process your personal data as described in our privacy policy.

Article 11 – Changes to these terms

We may change these terms. Your order is governed by the terms that applied at the time of your order. The date at the top shows when this text was last changed.

Part B – Additional provisions for consumers

Article 12 – Legal guarantee

1. Products must conform to the contract and to what you may reasonably expect of them. This is your legal guarantee.
2. If a product has a defect, you are entitled to repair or replacement. If that is not possible or we do not succeed within a reasonable period, you are entitled to a price reduction or, if the defect is not minor, to termination of the contract and a refund.
3. Report a defect as soon as possible, and in any case within two months of discovering it, to help@azothgaming.nl. How we handle a repair or replacement is described on the page Guarantee and Repairs.
4. Damage caused by improper or incorrect use, dropping, moisture, your own repairs or modifications, overclocking beyond the manufacturer’s specifications, or normal wear and tear is not a defect.
5. A repair may require resetting your system to factory settings, which erases data. Always make a backup of your data before sending in a product.
6. A guarantee from the manufacturer or from us applies in addition to your legal rights and does not limit them.
7. Nothing in these terms limits the rights you have as a consumer under the law.

Article 13 – Right of withdrawal: 14-day withdrawal period

1. You can withdraw from the contract within 14 days without giving any reason, except for the products in Article 15.
2. The withdrawal period starts on the day after you, or someone you have designated (not the courier), received the product. If you order several products in one order that are delivered separately, the withdrawal period starts on the day after you received the last product.
3. You withdraw by informing us within the withdrawal period. You can do so in three ways:
   • with the Herroep je aankoop (withdraw from your purchase) button at www.azothgaming.nl/mijn-account/bestelling-herroepen/. You do not need an account: enter your order number and the e-mail address of your order and you immediately receive a confirmation by e-mail;
   • with the model withdrawal form, by e-mail to help@azothgaming.nl;
   • with any other clear statement to help@azothgaming.nl.
4. It is sufficient to send your message before the withdrawal period ends. Keep the confirmation: you must be able to show that you withdrew in time.

Article 14 – Returning the product and refund

1. Send the product back within 14 days of your withdrawal to the return address we give you with the confirmation. Return the product complete, with all accessories and, where possible, in its original condition and packaging.
2. The cost of returning the product is for your account.
3. The risk of the return parcel lies with you until we have received it. Pack the product securely and send it insured and with track & trace. You must be able to show that you returned the product in time and correctly.
4. During the withdrawal period, you may only unpack and inspect the product as you would in a shop. If you go further, for example by using the product for longer, registering it or damaging it, we may charge you for the reduction in value.
5. Within 14 days of your withdrawal notice, we refund all payments, including the standard shipping costs of your order. If you chose a more expensive shipping method than the cheapest standard delivery, we do not refund the extra cost.
6. We may withhold the refund until we have received the product or until you have shown that you sent it back, whichever is earlier.
7. We refund using the same payment method you used, unless you agree to another method. Any reduction in value is deducted from the amount we refund.

Article 15 – No right of withdrawal

You have no right of withdrawal for the following products:

1. Custom systems. We build every custom system by hand after your order, according to the configuration you choose: we take the components out of their packaging and mount them, cut cables to length and route and bundle them, apply thermal paste, install and update the system and test it. After that, the components can no longer be sold as new. A custom system is therefore a product made to your specifications (Article 6:230p(b) of the Dutch Civil Code). Separate products in the same order that are not built into the system can be withdrawn.
2. Sealed products for hygiene reasons. Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery, such as headsets, earphones and other products worn on or in the body.
3. Sealed software. Sealed computer software and audio or video recordings whose seal has been broken after delivery, such as Windows licences and software in sealed packaging.
4. Digital content. Digital content without a physical medium, once delivery has begun under the conditions of Article 16.

Article 16 – Digital content

For digital content without a physical medium, the right of withdrawal ends once we have begun delivery, but only if you expressly agreed to this beforehand and acknowledged that you thereby lose your right of withdrawal. We then confirm this by e-mail. Without that consent, you keep your right of withdrawal.

Article 17 – Liability

1. We are liable for damage resulting from a failure attributable to us, as provided by law.
2. We are not liable for damage caused by you using the product incorrectly, not following the manual or our instructions, or modifying the product yourself or having it repaired by someone else.

Article 18 – Applicable law and disputes

1. Dutch law applies to these terms and to the contract.
2. If you live in another country of the European Union, you keep the protection of the mandatory consumer law of your country of residence.
3. A dispute is submitted to the competent court. You can also submit a dispute to the court of your place of residence.

Part C – Additional provisions for business customers

If you order as a business customer, Part A and this Part C apply. Part B does not apply to you. In the event of a conflict between Part A and Part C, Part C prevails.

Article 19 – VAT and payment

1. Prices on the website include VAT. The invoice shows VAT separately.
2. If you provide a valid VAT identification number from an EU member state other than the Netherlands and the legal conditions are met, we invoice without Dutch VAT (intra-Community supply). You are responsible for the accuracy of the details you provide. If it later turns out that the conditions were not met, we will charge you the VAT after all.
3. You pay when you order, unless we have agreed in writing on payment by invoice. In that case you pay within 14 days of the invoice date.
4. If you do not pay on time, you are in default without notice. You then owe the statutory commercial interest (Article 6:119a of the Dutch Civil Code) and, in addition, the extrajudicial collection costs: 15% of the outstanding amount, with a minimum of €40.
5. You may not suspend your payment obligation or set it off against a claim on us.

Article 20 – Retention of title

The products remain our property until you have paid everything you owe us under the contract. Until then you may not pledge the products or encumber them in any other way.

Article 21 – Delivery time and risk

1. Delivery times are an indication and never a strict deadline. Exceeding a delivery time does not entitle you to compensation.
2. You can only terminate the contract for late delivery if, after a written notice of default giving a reasonable period of at least 30 days, we have still not delivered.
3. The risk passes to you when the product has been delivered at the delivery address.

Article 22 – Inspection and complaint periods

1. You must inspect the shipment immediately on delivery.
2. You must have the courier record visible damage to the packaging and missing parcels on the delivery note or with the delivery scan. Without that note, the shipment is deemed to have been delivered undamaged and complete.
3. You must report other visible defects and deviations within 2 working days of delivery, and hidden defects within 8 days of discovering them or of when you could reasonably have discovered them. Report in writing to help@azothgaming.nl, with photos. If you do not report within these periods, the product is deemed accepted and you can no longer rely on the defect.
4. A complaint does not suspend your payment obligation.
5. A claim against us lapses if you have not started legal proceedings within 1 year of delivery.

Article 23 – Guarantee

1. Products carry the guarantee stated on the product page and on the page Guarantee and Repairs. We give no other guarantee.
2. If a defect is covered by the guarantee, we choose whether to repair the product, replace it or credit the purchase price. With that we have fully met our obligations.
3. The guarantee does not apply in the cases listed in Article 12(4). You are responsible for backing up your data and software.
4. If a product sent in turns out not to have a defect covered by the guarantee, we may charge the costs of investigation and shipping.

Article 24 – No right of withdrawal and returns

1. As a business customer, you have no right of withdrawal.
2. You can only return a product that is in order with our prior written consent. The product must then be unused, undamaged and in its original, unopened packaging. Shipping costs are for your account and we may retain 15% of the purchase price as handling costs.
3. We never take back custom systems, except for a defect covered by the guarantee.

Article 25 – Liability

1. Our liability is limited to direct damage, up to at most the invoice amount (excluding VAT) of the order to which the damage relates.
2. We are never liable for indirect damage, such as consequential loss, lost profit, lost savings, damage due to business interruption, loss of data or reputational damage.
3. These limitations do not apply if the damage was caused by intent or deliberate recklessness of our management.
4. You indemnify us against claims of third parties, such as your customers, relating to products we delivered to you, unless the damage was caused by intent or deliberate recklessness of our management.

Article 26 – Force majeure

1. We are not liable if force majeure prevents us from delivering or from delivering on time. Force majeure includes: late delivery or non-delivery by our suppliers, delay or loss by the carrier, strikes, fire, failures of power, internet or systems, government measures and pandemics.
2. During force majeure our obligations are suspended. If the force majeure lasts longer than 60 days, both you and we may terminate the contract in writing, without any compensation being due. We refund what you have already paid for anything not delivered.

Article 27 – Applicable law and competent court

1. Dutch law applies to these terms and to the contract. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
2. Disputes are submitted exclusively to the competent court of the District Court of Amsterdam (rechtbank Amsterdam).